Download PDF BookBenchmarking for Best Practices in the Public Sector Achieving Performance Breakthroughs in Federal State and Local Agencies (Jossey-Bass Public Administration)

[Download.ev7B] Benchmarking for Best Practices in the Public Sector Achieving Performance Breakthroughs in Federal State and Local Agencies (Jossey-Bass Public Administration)

[Download.ev7B] Benchmarking for Best Practices in the Public Sector Achieving Performance Breakthroughs in Federal State and Local Agencies (Jossey-Bass Public Administration)

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Book Details :
Published on: 1996-10-15
Released on:
Original language: English

For leading companies in the private sector, benchmarking has become a major catalyst for change and a key tool for gathering information from competitors and process leaders, as well as from within. Benchmarking for Best Practices in the Public Sector is a unique practical guide that shows public officials and administrators at all levels of government how to identify the best practices and implement them in their organizations. Using real case examples from federal, state, and local governments, this book displays how benchmarking methods have been adapted to the unique needs of the public sector and describes the tangible benefits gained by public agencies that have applied these techniques. Offers detailed how-to advice along with checklists, flowcharts, sample forms, a resource directory, and other tools to help managers take action quickly. Free Resources for Leaders from The Leadership Challenge 50 "There was an unmistakable crack of a firearm...then another and another. Screams echoed throughout the store. Customers and employees seeking cover and darting ...
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